She succeeds Gary Reader, who has led the global insurance practice since 2013 and has become KPMG's Global Head of Sales and Markets.
“Laura brings exceptional experience and knowledge that is a tremendous benefit to clients as well as KPMG insurance professionals around the world,” said Jim Liddy, Chairman of KPMG's Global Financial Services Practice. “She has great passion for the insurance industry and has worked with many leading organizations to address the complex issues they face and help prepare their businesses for the future. Laura is equally passionate about developing and mentoring people, and building an inclusive culture where KPMG's diverse professionals can thrive.”
“I'm extremely energized to lead KPMG's global insurance practice at this pivotal time for the industry,” said Laura Hay. “Digital disruption is having a massive impact on insurance organizations around the world. Every aspect of the business, from customer engagement to policy administration, to compliance and data management, to back office systems is being transformed by new and emerging technologies. KPMG professionals are playing a more important role than ever before in helping clients successfully adapt and transform their businesses to succeed in this rapidly evolving environment.”
Laura joined KPMG in the US in 1993, after working for MetLife in their actuarial student program. She was named to lead the US firm's insurance practice in 2011 and has held other key leadership positions with KPMG in the US, in the insurance, actuarial and financial risk management practices. In 2011 Laura also joined KPMG's Global Insurance Leadership Team, helping to launch the Global Insurance strategy. In 2016, she completed a five year term on the Board of Directors of KPMG in the US and the KPMG Foundation Board.
Laura has extensive experience working with global insurance clients helping address complex challenges, particularly in areas of strategy and innovation, accounting change, integrating risk and performance management and finance/actuarial transformation. She has a keen interest in the continued development of the insurance profession and is a Fellow in the Society of Actuaries.
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