The second medical opinion service enables customers to get a confidential face-to-face consultation, with a local UK-based specialist to confirm their diagnosis and consider other treatment options.
RedArc, who provides this service, allocate a dedicated personal nurse adviser to gather the customer’s medical history – their diagnosis, current treatment plan and other important information. If a second medical opinion is the right way to go, they’ll arrange an appointment with a local specialist.
This service complements the existing support services provided to Aegon protection customers, which include a 24-hour health and wellbeing service, a key person replacement service and a funeral payment pledge to help families pay funeral costs in advance of the life protection claim payment due to delays with probate.
Simon Jacobs, Head of Claims and Underwriting at Aegon UK, said:“There’s more to consider than financial security when taking out a protection policy. The availability of a range of support services during the life of a policy can provide customers with peace of mind and reassurance when they need it most.
“The second medical opinion service from RedArc is a welcome addition to the range of support services we provide to our protection customers.
“People shouldn’t underestimate the value of the additional support and guidance available with their policy. It might be just what they need when they’re going through difficult times.”
Christine Husbands, Managing Director for RedArc Nurses said: “What really sets our service apart, and what customers tell us they really value, is the specialist support our nurses offer throughout the whole process of a second medical opinion. Our nurses are on hand to support people before, during and after they’ve received the opinion. This includes helping people work out what questions to ask a consultant, and afterwards helping them make a decision about next steps, and sometimes coming to terms with a new normal. This support has been crucial in offering a truly holistic service. We’re delighted to be working with Aegon to extend this service to their customers.”
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