Bought By Many has grown its pet insurance business more than 100% year on year since the products launched in 2017, while maintaining industry-beating customer satisfaction scores with unique products built around customer needs. Charlotte will be a key leader in pushing Bought By Many to hit its further ambitious growth targets.
Charlotte is an insurtech veteran, with an insurance career initially forged as a general insurance actuary before joining the team that launched telematics business insurethebox in 2010 - helping this motor insurance disruptor from launch to sale, collecting over 3 billion miles of data on the way. Charlotte then moved to Buzzmove to construct and launch its home insurance product - Buzzvault.
As well as helping make and grow innovative products that are shaping the future of the industry, Charlotte has provided a strong voice for diversity and presented at some of the industry’s biggest events on the changes facing the sector.
She has been a judge for major insurance awards and is a recognised top tech and finance influencer – including Onalytica's top "Gender Diversity Influencers 2019"; Onalytica's top "Fintech Influencers 2018"; Onalytica's top "Women in Tech 2017"
Her experience in developing industry-leading tech solutions and in improving customer experience makes her a perfect fit for Bought By Many, which has designed unique insurance products and won the Gold Trusted Service Award for both 2018 and 2019 award from Feefo, with more than 8,000 five star reviews on the platform.
Commenting on her appointment, Charlotte said: “I have admired Bought By Many’s innovation ever since I first met them in 2012, and cheered their phenomenal results from the sidelines because they demonstrate how great customer focus and ethics can lead to real success in the insurance industry. I am delighted to be able to join this talented team.”
Steven Mendel, CEO and Co-founder of Bought By Many commented: “We’re over the moon that Charlotte has joined the business. She has an incredible track record in developing and delivering innovative insurance products, and her dedication to quality and customer experience fits perfectly with Bought By Many’s mission. She’s been a catalyst for change in our industry and one who we’re proud to announce as our first CCO.”
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