Catlin Group, a speciality insurance and reinsurance underwriter, has appointed Capital Capture, a specialist in outsourced electronic document and data capture solutions, to increase quality control and provide a more streamlined document management service for its stakeholders.
The service, which is being delivered by Capital Capture using an outsourced commercial model, has replaced Catlin’s incumbent service. Only 15 per cent of documents were undergoing quality assurance checks under the previous supplier. Since going live just a few weeks ago Capital Capture has already increased quality control to 100 per cent, ensuring significantly higher levels of accuracy.
The fact that the scanning specialists are employees of Capital Capture removes the burden of staff training, management and equipment maintenance. On average, the team will scan around 21,000 pieces of incoming documentation from brokers and underwriters each month and upload them into Catlin’s underwriting system within four hours of receipt.
Capital Capture’s document specialists are also responsible for converting and indexing electronic files such as emails and attachments. To ensure best-practice workflows and continuity, Capital Capture has also introduced documented training material and procedures.
“With responsive scanning stations positioned at each of their five boxes in the Lloyd’s building and two within Catlin’s own Gracechurch Street offices, we identified that a consolidation of their Gracechurch Street operations into one central location would not only free-up office space, but also enable the introduction of a new collection service across the business,” says Capital Capture managing director, Mark Kirpalani.
“The introduction of documented training material and business processes that had previously been absent has also added a structure and quality control mechanism for the work carried out by the scanning teams.”
In all, Capital Capture has now introduced a more consistent approach to document capture at Catlin, as well as significantly increasing the ability to accurately identify files to be destroyed or archived. They will continue to work with Catlin to ensure the service and solutions delivered meet key business requirements, in turn ensuring that the firm retains the most cost-effective service and infrastructure to support its business model.
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