Catlin Underwriting Agencies Limited, a unit of Catlin Group is studying how technological innovations could improve service to brokers and clients in the Lloyd’s market.
Catlin recently hosted an interactive event with Lloyd’s to showcase IBM’s digital "Touch Table" technology. The Touch Table–a table containing a large, touch-sensitive display–is designed to enable an underwriter and broker to simultaneously review an underwriting slip and any supporting documentation provided by the broker, such as surveys, reports, exposure information or claims details.
The technology allows the underwriter and broker to review a single digital version of the documentation, which could produce significant time and paper savings as well as an improved audit trail. Using a single repository also allows instant updating that could automatically refresh back office systems.
The Touch Table concept incorporates Lloyd’s unique face-to-face way of doing business, whilst using advanced technology to allow collaboration as if on paper.
More than 90 Catlin underwriters and Aon brokers participated in the demonstration, held in Catlin’s London office. The demonstration allowed brokers and underwriters to test the technology and encouraged user comments on how the Touch Table and other new forms of technology could enhance the placement of coverage at Lloyd’s and improve service levels.
Nicolas Burkinshaw, Active Underwriter of the Catlin Syndicate at Lloyd’s (Syndicate 2003), said “Catlin is keen to investigate new ways to improve its processes to make placing business easier for brokers and ultimately to produce benefits for the end policyholder. The Touch Table is an example of how emerging technology could potentially help Catlin provide even better service to brokers and clients.”
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