All customers travelling to and from other destinations are still expected to keep these items with them at all times and carry them as part of their hand luggage, in the cabin. It may be sensible for customers to leave valuables at home. The single item limit for valuables will still apply, therefore, we recommend customers check their travel and home policies to ensure they have the right level of personal possessions cover.”
Direct Line will consider claims where:
The advice remains in place, and
The customer is flying from an affected country, and
The item lost/ damaged/ stolen is electronic and exceeds the restricted dimensions, and
The carrier has confirmed the customer was following their instructions (including where they have required the customer to put other electronic items in the hold, such as smaller devices, cameras, etc.) but will not compensate them for the cost (in full or part).
We would expect customers to take appropriate precautions bearing in mind the new rules. This would include using padded cases for electronic items, and ensuring cases are locked when handed over to carriers.
Customers should still approach their carrier in the first instance as some may decide to pay for damage themselves, whether or not they change their conditions of carriage.
The customer must meet all other requirements of the policy, for example, provide proof of ownership and damage. This does not apply to other valuables, such as jewellery. Customers should keep these with them and carry them as part of their hand luggage.
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