Articles - Connected Strategies for Claims Transformation

 Over this series, we have explored how the transition towards Connected Claims is taking shape across the industry, and how carriers will seek to leverage the benefits of Connected Claims in future, with special focus on the technologies they will rely on. You can find parts one, two and three here.

 Throughout our research, and despite differences across North American and European markets, claims has emerged as a clear priority for innovation, due to the manifold advantages that Connected Claims provide to carriers and their policy-holders, from faster, more transparent claims, to efficiency, both in terms of time and resources.

 And yet there is a clear acceptance, evidenced by investment in third parties and supplementary technologies, that Connected Claims transformation will not solely impact claims departments; if claims are truly to become, personalized, seamless and omnichannel, the whole organization must be included.

 The successful insurance carrier of the future will not be built on siloed departments. It is this need for interconnectivity that means any approach towards embedding Connected Claims must be enterprise-wide, and with pressure mounting from the growing digital sector, there is an urgent need for carriers to act. If claims really is insurance’s “moment of truth”, now is the moment for Connected Claims.

 Mariana