Specialist insurer Ecclesiastical has appointed three new ‘channel Directors’ and a Customer Service Director as the start of a re-shaping of its UK general insurance business.
The four appointments are:
- Paul Glasper as Bespoke & Specialist Director
- Mike Mintram as Schemes, SME & Personal Lines Director
- John Coates as Corporate Client Director
- Tina O'Reilly as Customer Services Director
Steve Wood, UK Managing Director, explains: “This restructure is designed to sharpen our focus on key markets and to enhance the quality of service we deliver to brokers and end customers.
“We will continue to strengthen relationships with some of our biggest customers with whom we have direct relationships – the Anglican Church and Cornish Mutual for example - through our 'Corporate Client' channel. We will also continue to develop our specialist niche business – charity, property owners, heritage, care and faith. For these customers we plan to further develop tailored service and dedicated support. At the same time we will also improve the way we target, service and develop Schemes, SME and Personal Lines business.
“Ecclesiastical is not a mass market insurer. We will continue to focus on developing strong relationships with brokers, targeting specialist commercial business in our niches, whether they be larger, bespoke clients or more SME in nature. We will also be further investing in our online offerings and building our Schemes business, where we have established capability and reputation.
“The new channel Directors will be responsible for sales and marketing, relationship management, channel strategy and profitable growth.
“As a result of these changes, Ian Wainwright, Broker Sales Director, has decided to leave the business to develop his career in other areas.
“We’ve also appointed a dedicated Customer Service Director to maintain an oversight of operations and customer service across our business. This will ensure that we’re concentrating on delivering consistently excellent service across the totality of our customer base, and challenging ourselves to raise the quality of that service delivery. Our claims and survey operations will continue to be managed by David Bonehill, Claims & Risk Services Director.
“Ecclesiastical has grown steadily over the past few years and we’re successfully building our reputation in the market. We’re well-known for protecting customers such as St Paul’s Cathedral and the Eden Project for example. However, the bread and butter of our book of business is much smaller cases. Here, we’ve got to operate more efficiently if we want to step up our growth plans. This clearer focus within our new structure will start to help us to do that.
“The new ‘Channel Directors’ are in place from 1 March. The new structure will take some months to bed in the business and we will communicate further with brokers as our plans develop. In the interim it's ‘business as usual’ and brokers should continue to work with their normal contacts."
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