Pensions - Articles - Free service launched aimed at simplifying pension documents


Complex pensions documents are ‘turning members off’ engaging with their pensions. 27% of members don’t understand their pension, with long documents considered ‘overwhelming’. XPS Pensions Group launches Syntax, a free-to-access online tool to allow schemes to test readability of their communications

 The tool is designed to address the issue of complex pension documents that deter members from engaging with their pensions. According to Citizens Advice, 27% of pension scheme members do not understand their pension plan*, often due to lengthy and complicated documents.

 XPS Syntax, a free service, allows pension scheme trustees and administrators to assess the readability of their communications, aiming to improve understanding and outcomes for pension scheme members. It generates a report for individual documents rating three key areas of readability, accessibility and inclusivity
 
 Steve Leake, Partner, XPS Pensions Group said: ‘We know that long, jargon-filled, and unreadable pensions documents are turning people off from engaging with their pensions. When members are more engaged with their pensions, they are more likely to make sound financial decisions. Our new technology will for the first time allow those running pension schemes to see how understandable, accessible and inclusive their communications are, and help more people get active in managing their money.”
 
 Oliver Payne, International Pensions and Data Analytics Manager, Ford Motor Company Ltd said: ‘XPS Syntax is fantastic. It’s an innovative and powerful tool that uses data and analytics to digest any pensions communication and create an independent review of its quality. It’s great to see this kind of innovation and I hope to see it benefit members by raising the standard of pensions communications across the industry.’

Back to Index


Similar News to this Story

Wish list for the occupational pensions industry in 2025
As one year closes and another begins, it's an opportune moment to set our sights on the future. The UK occupational pensions industry faces nume
PSIG announces outcome of Consultation
The Pensions Scams Industry Group (PSIG), which was established in 2014 to help protect pension scheme members from scams, today announced the feedbac
Transfer values fell to a 12 month low during November
XPS Group’s Transfer Value Index reached a 12-month low, dropping to £151,000 during November 2024 before then recovering to its previous month-end po

Site Search

Exact   Any  

Latest Actuarial Jobs

Actuarial Login

Email
Password
 Jobseeker    Client
Reminder Logon

APA Sponsors

Actuarial Jobs & News Feeds

Jobs RSS News RSS

WikiActuary

Be the first to contribute to our definitive actuarial reference forum. Built by actuaries for actuaries.