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The Financial Services Authority (FSA) has published the latest data showing that complaints to financial services firms increased by 59%-largely driven by PPI.
The main trends are: The data is presented in two different forms, aggregate data showing overall complaints statistics for the industry, and firm-level data showing figures for individual firms.
The firm-specific complaints data is a summary of the information reported to the FSA by financial institutions, and includes only those that have reported 500 or more complaints in a six-monthly reporting period. These firms are also required to publish the data on their own websites. |
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