£872 million processed in claims for 2021
Record 1.03 million claims handled by insurers
4% increase in average claim
Claims top one million
The number of claims notified has also surpassed pre-Covid levels, hitting a record 1.03 million. The previous record was in 2017, when 1.02 million claims were made.
This increased volume of claims not only reflects veterinary practices being able to open their doors to non-emergency treatments again, but also the 3.2 million households who got new pets during the pandemic1.
Average claim increased by almost 4%
With the cost of treatment rising sharply in recent years, the average claim has increased too, with an average claim value of £848 per claim in 2021, compared with £817 in 2020.
Recent examples of how much it can cost to treat an ill or injured pet include:
The average cost for treating a cat’s respiratory condition is £726
Treating a tortoise’s digestive disorder can cost over £560
Surgery for a cat’s broken tibia cost nearly £2000
Treating a small dog with gastroenteritis can cost £673
It can cost over £3300 to treat a dog diagnosed with epilepsy
Treating a dog with diabetes can cost over £1200
Specialist treatment and surgery for a puppy with hip dysplasia can cost over £13,000
Treatment for a cat suffering from soft tissue sarcoma can cost over £12,200
The ABI’s data also reveals that in 2021:
The number of people purchasing pet insurance increased by 4.5% to 3.7 million, the highest number since 2017.
The number of pets protected by insurance increased for the first time since 2018, from 4.2 million to 4.3 million.
There were 1,029,000 total claims notified. This includes 764,000 claims for dogs, 225,000 for cats and 40,000 for other animals.
Jonathan Purvis, Policy Adviser, General Insurance at the ABI said: “Whether they’re curious cats, playful puppies or even a timid tortoise, our pets are members of the family. They might offer us a great deal of happiness, but there’s no doubt they can keep us on our toes with their adventurous ways.
“With no NHS for pets, insurers are there to protect you and your furry friend when they get into mishaps or fall ill. As the cost of living crisis starts to bite, insurance can give you the peace of mind that, should your pet need medical care, the costs won’t leave you feeling sick as a parrot.”
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