General Insurance Article - Refunds for 'unnecessary' credit card fraud insurance


Two million customers of almost a dozen major banks are owed a refund after they were sold "unnecessary" fraud insurance for their credit cards.

 The policies typically cost 25 pounds a year and promised to protect people if their card was lost or stolen.
  
 However, fraudulent spending on credit and debit cards is covered by banks unless there is proof that the customer was "grossly negligent" or failed to report the incident within a reasonable time.
  
 Customers were effectively "covered twice", regulators said.
  
 People who claim compensation could receive more than 250 pounds, plus interest, for premiums paid since January 14 2005, the Financial Conduct Authority said.
  
 Letters detailing the rip-off will be sent this week and how to apply for redress, which should be paid later in the year.
 Tracey McDermott, a director of the regulator, said 11 major banks had agreed a "simple and free way to claim compensation".
  
 No formal investigation has been conducted as the FCA is relying on customers replying to the letter and claiming compensation for themselves.
  
 Barclays, HSBC, Lloyds Bank, Santander and Royal Bank of Scotland are all implicated, along with major credit card providers such as Capital One.
  
 Each card issuer worked in partnership with a company called Affinion to offer the insurance. Affected customers will have held policies under names such as: Card Protection, Sentinel, Sentinel Gold, Sentinel Protection, Sentinel Excel and Safe and Secure Plus.
  
 Eligible customers will have to vote in favour of the scheme in order to receive their money, as it has to be approved formally by the High Court.
  
 A further letter in April or May will explain how to do this.
  
 The policies mis-sold by banks were almost identical to those run by CPP, for which a compensation scheme is already in operation.
  
 Around seven million people were due an average 200 pounds each having been mis-sold the same type of fraud protection.
  
 Customers paid between 30 pounds and 80 pounds a year for the extra cover, which also claimed to protect against identity theft. The FCA ordered compensation totalling 1.3 billion pounds after deciding the policies were often redundant.
  
 Many customers failed to fill in the forms to apply for compensation and will miss out, according to Martin Lewis, founder of Moneysavingexpert.com.

Back to Index


Similar News to this Story

Car insurance premiums fall by 17 percent in last 12 months
Motorists are now on average paying £777, which is £164 less than one year ago, with easing claims inflation and frequency contributing to this trend.
Insurance Premium Tax hits new record with 1 month to go
According to this morning’s HMRC data, Insurance Premium Tax (“IPT”) receipts stood at £1.3 billion in February 2025, bringing the 11-month total for
European Energy Transition
New analysis by LCP Delta reveals that the ongoing buildout of grid scale renewable generation will be accompanied by a surge in household electrifica

Site Search

Exact   Any  

Latest Actuarial Jobs

Actuarial Login

Email
Password
 Jobseeker    Client
Reminder Logon

APA Sponsors

Actuarial Jobs & News Feeds

Jobs RSS News RSS

WikiActuary

Be the first to contribute to our definitive actuarial reference forum. Built by actuaries for actuaries.