SunGard has added Spanish language capabilities to two of its iWorks Healthcare solutions: iWorks Macess, a content management, process management and customer service platform, and iWorks FormWorks, a front-end data capture solution. These solutions help health plans automate and streamline business processes to help improve efficiency and reduce costs across their organizations. By providing Spanish language capabilities, SunGard is helping health plans better serve their customers and accelerate growth throughout the Americas.
The Hispanic population in the U.S. grew 43% between 2000 and 20101, accounting for more than half of the nation's growth during that time, representing a large opportunity for health plans to grow domestically. With nearly a third of the Hispanic population without health insurance2, systems with multi-language support will help plans better serve customers and increase claims processing efficiencies. As health plans also consider geographic expansion to achieve growth, it is critical that payers can leverage technology to support new language characters that provides a comprehensive platform capable of reaching Latin American markets. iWorks Healthcare business solutions capture, interpret and display the Spanish language, opening up new expansion opportunities for health plans.
Tom Claussen, vice president of development of SunGard’s iWorks Healthcare business, said, “With U.S. health plans focused on growth, many of them are looking to expand into Latin America. iWorks’ multi-language support will help plans to enhance and differentiate service offerings to their Spanish-speaking customers.”
1 U.S. Census Bureau press release, “2010 Census Shows Nation's Hispanic Population Grew Four Times Faster Than Total U.S. Population,” May 26, 2011.
2 U.S. Department of Health & Human Services, Office of Health Policy report, “Overview of the Uninsured in the United States: A Summary of the 2011 Current Population Survey,” September 2011. The report states that in 2010, three in ten individuals of Hispanic origin (30.7%) were uninsured.
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