They understand that members want assurance that their loved ones will be looked after when they die and that having the chance to ensure this happens is important.
Their industry leading improvements to their bereavement process give their members this peace of mind and reduce the burden on our members’ loved ones.
Some of the improvements they have made are:
They now ask all members to provide details and evidence of their beneficiary in life
PPF members can view a forecast of what their beneficiary would receive in the event of their death
Nominated beneficiaries can now complete their claim form online
Nominated beneficiaries can track the progress of their claim online
Lightening the load on members’ families during difficult times
By asking members to nominate their beneficiary in life and provide sufficient evidence for them to validate the nominated beneficiary, they can reduce the information beneficiaries will need to provide, lightening the load on members’ families during difficult times.
These improvements are particularly helpful for members who want to nominate a beneficiary who isn’t a spouse, which typically requires more evidence. Their improvements mean members can have peace of mind that we’ve already validated their nominated beneficiary.
Reducing overpayments and paying beneficiaries more quickly
Whether loved ones choose to use our bereavement notification form or Tell Us Once, their improvements ensure that when they are informed of a death, they can suspend payments immediately through new automatic processes. This means they are less likely to seek overpayments back from loved ones during a difficult time .
Nominated beneficiaries can now also complete a claim form online. This can help speed up the claims process so beneficiaries can be paid more quickly.
Creating a more efficient process
They are committed to providing excellent customer service and as part of this we want to ensure they are working as efficiently as possible.
Annually, they process over 10,000 bereavement cases. The improvements they ahve made create faster processing times that require less manual intervention. This frees up our administrative team to deal with more complex cases.
If you’re a member please visit the PPF member website, or FAS member website, to get started.
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