Daniel Taylor, Client Director at Trafalgar House, said: “We are very pleased to have Imerys on board and look forward to helping them provide a unified and efficient service for their members. It was clear from the outset that maintaining an outstanding level of member care was important to the company and the Trustees – this is at the heart of what we do, so to see it recognised through this appointment is a real credit to the work of our team.
“All parties invested a great deal of time and effort in the transition process, as it demanded the concurrent consolidation of data and operations from two separate sources. The scheme had also benefited from a history of stable, high-quality member care, so it was essential that we did everything possible to reassure members whilst providing a seamless transfer of operations.”
Edwin Bruce-Gardner of PS Independent Trustees, Chairman of the Trustee said: “When we first set out to find a new administrator our main priority was selecting a provider who, like our in-house team, was focused on delivering exceptional service standards and member care. After undertaking a full market review and thorough selection process, it was clear that Trafalgar House shared our values in that regard, as well as possessing innovative systems that will help us to continue to enhance the service. We are confident that we made the right choice.”
Jeremy Barnard, HR Director of IMERYS Minerals Limited said: “Having managed the administration of the pension scheme in-house for so long it was a very big step for us to outsource it. We, therefore, wanted to find a supplier that had the skills and commitment to support the company through this period of significant change. Trafalgar House devoted time to meeting with our team through a series of onsite knowledge transfer sessions and have carefully guided us through every stage of the transition process. We look forward to working with them to continue to develop the service to bring online new developments that will benefit our members.”
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